Strategic Customer Executive with a proven history of driving customer-centric revenue growth and retention. Today, Karen is the Chief Customer Officer for Volition Portfolio company, Qure4u. Prior, Karen was the Chief Customer Officer for Blackline, where she led all post-sales customer functions through a successful IPO, multiple acquisitions, and significant domestic and international growth. Prior to joining BlackLine, Karen worked in Services and Operations leadership positions at Zuora, a provider of SaaS-based billing software and as General Manager at Aclara Technologies, a provider of SaaS and on-premise solutions to the utility industry.
Before focusing on SaaS growth companies, Karen spent 15 years in Professional Services at SAP, culminating in her role as SVP of Services for North America where she managed 1500 consultants and a $1 billion P&L.
Karen holds a Bachelor of Arts degree from Brown University.